Refund Policy
Clear and transparent guidelines on how we process refunds, cancellations, and ticket transfers.
General Refund Terms
Refund eligibility depends on the type of event, ticket, and cancellation date relative to the event date. Refund requests must be made directly to Events Mitra via our official website or customer support channels.
Event Cancellations
If an event is canceled or postponed by Events Mitra or the event organizer, a full refund will be issued to the ticket holder. Refunds for canceled events will be processed automatically within 7-10 business days. If you have not received your refund in this period, please contact customer support.
Customer-Initiated Cancellations
More than 30 Days
Full refund minus a processing fee of 5%.
15 to 30 Days
50% refund of the ticket price.
Less than 15 Days
No refunds will be issued.
Non-Refundable Items & Transferability
Certain tickets, such as "Last-Minute" or "Non-Refundable" tickets, may not qualify for refunds. Check ticket terms at the time of purchase. Add-ons, including merchandise, VIP upgrades, or other non-ticket items, are non-refundable.
In the event that you cannot attend, most tickets can be transferred to another individual, subject to any additional fees. Transfer requests must be made at least 48 hours prior to the event.
This policy is subject to change. Please check our website for the most up-to-date version prior to making a purchase. In the case of refunds, payment processing fees may be deducted, depending on the payment method used.